Payment:

Payment is expected at the time of completing your checkout.  If you put something in your cart on my website, the item is still available to someone else until you complete Paypal.  I accept credit card payments through Paypal.  You do not need a Paypal account to use a credit card.  I will not ship your order until the payment has cleared.

In the event that there is a non-payment, Red Fence Quilting will send one email to the contact information.  It is expected that there is a response with payment within 48 hours.  Failure to respond with payment, Red Fence Quilting LLC will put the quilted product item back into inventory.

Tax: 

Sales tax is not in the price of the quilt.  At checkout, the appropriate sales tax will be added to your product.  If you are a resident in WV, then you will have a sales tax of 6% for the product.

Customer Service:

I enjoy making quilts for you!  While I offer a variety of quilts, I am always interested in receiving feedback.  If you like the quilt, please tell me what you liked, what would you like to see in the future.  If you didn’t like the quilt, please let me know why and how I can improve the product.  Your feedback helps me produce a better quilted product.

 

Shipping:

I ship all quilted products in 2-3 business days.  I only ship to the United States including Puerto Rico.  Shipping times vary as to location and method of shipment. I have no control of the package once it leaves my facility.  I will send a tracking number to the customer email address given at the time of ordering.

I ship your product in a cardboard box.  Inside the cardboard box, your quilted product will come in a large clear sealed plastic bag with an insert regarding the care of the product.  It is important to check the color and style prior to opening the bag.  I only accept returns if the bag with the original seal and unopened.

Generally, I use USPS as a shipping carrier.  There will be times, that I will choose to use UPS or FEDEX depending on the accessibility of location by the carrier.

If the order has two addresses, the one when you complete the order and a different one in Paypal, Red Fence Quilting will contact the customer to choose one address.  If there is no communication from the customer within 2 days, Red Fence Quilting will ship to the address given on the order on Red Fence Quilting website.